Seattle Skyline

COVID-19 Update
Gov. Jay Inslee’s Stay at Home Order Announced

Resident Q & A

Our resident’s health and safety are our top priority. An important “Stay at Home” public health order has been announced this evening by Gov. Jay Inslee to fight the spread of COVID-19. It requires everyone to stay at home except for essential needs. This measure went into effect on March 25, 2020 at 5:30 pm, will last for a minimum of two weeks, and may be extended. Events in recent days have been fast-moving and we want to be sure you have the answers to important questions about this order:

What does the “Stay at Home” order mean?

Washington residents are required to stay home except to get food or medical care. Taking a walk outdoors is permitted as long as you are alone or practicing social distancing if you are out with others. When outside for any reason, stay at least six feet away from other people. For more information, visit

What is still open?

Essential municipal and health services are open, including hospitals, clinics and healthcare operations; police and fire stations; public transit; and public utilities. Other open services include pharmacies, grocery stores, food banks, pick-up and delivery restaurants, banks, and gas stations. More information is available at

Is the community staff still working?

Yes. We are dedicated to our residents and communities, and our services on your behalf are defined as essential under this order. In our efforts to adhere to social distancing, we ask that if you need to talk to a staff member, please reach out via phone or email.

Will the building be maintained?

Yes. Key services are continuing, including emergency and urgent work orders, garbage and recycling, and disinfecting and cleaning of common areas. To submit a work order for an urgent need, please email us at, or call us at 206-743-9486.​

Can I use community amenities?

No. Unfortunately, we need to close amenity spaces for the health and safety of everyone living and working in the community. 

Will there be move ins and move outs during this time?

Moving out is permitted. We will limit move-ins only to those who have no other housing options.

What if I need to talk to a staff member?

In our efforts to adhere to social distancing, we ask that if you need to talk to a staff member, please reach out via phone or email.

How do I pay my rent?

Rent can be placed in the rent drop boxes or you are able to pay your rent online. If you do not already have an online rent payment account, please call or email the community management team who will be able to assist you.

Where can I get more information on the public health order and on COVID-19?

Information on the latest state mandates, public health orders, and resources can be found at

We are being careful. Why do we have to take such drastic measures?

We know the COVID-19 pandemic is concerning and that this public health order will cause temporary changes to daily life and routines for our residents. We also know these restrictions are highly inconvenient and disappointing for residents. Preventing our residents from gathering goes directly against our mission.

Please understand that we would rather be overcautious with the health of residents than under-react and need to manage an outbreak in the community that may put lives at risk.

We understand that extreme social distancing is a huge sacrifice to make – but these sacrifices could prevent spreading this deadly virus to your friends, neighbors and family members.

Health officials confirm that the more we adhere to these practices now, the sooner we can get back to our normal lives.

We are all in this together and we appreciate your understanding and cooperation in keeping our neighbors, friends and loved ones safe.

The Cambridge at Bitter Lake

13030 Linden Ave N Seattle , WA 98133


Office Hours

9:00am - 5:00pm